Terms of Service

Version 1.0 · 6 August 2026

These Terms govern your use of LumiaChatFlow, an AI chat-assistant platform operated by AXONLUMIA S.R.L. They form a binding agreement between you and us. Please read them before creating an account.

1. Who we are

LumiaChatFlow is operated by:

AXONLUMIA S.R.L. Strada Rezervelor nr. 87, Sat Roșu, Comuna Chiajna, Ilfov 077042, Romania Commercial register: J2025029825009 · EUID: ROONRC.J2025029825009 · VAT: RO51692062

Full entity and contact details are on our Imprint page.

2. Acceptance and eligibility

You accept these Terms when you create an account or use the service. If you accept on behalf of a company or other organization, you confirm you are authorized to bind it, and "you" means that organization.

You must be at least 18 years old and legally able to enter into a contract. The service is intended for business use. It is not directed at children, and you may not use it to build products or agents aimed at children — see the Acceptable Use Policy.

3. The service

LumiaChatFlow lets you create AI chat agents grounded in your own content. In outline, you add content (such as pages we crawl from your website, or files you upload), we index it, and an agent answers questions using that content. Agents can be tested in the dashboard and embedded on your own website using a widget.

The service generates text only. It does not generate audio, images, or video.

We may change, improve, or discontinue features. Where a change materially reduces the functionality of a paid plan, we will give you reasonable notice.

4. Accounts and workspaces

You are responsible for your account, your workspace, and everything done through them. Keep your credentials secure and let us know promptly if you believe they have been compromised. Email verification is required at sign-up. We offer two-factor authentication and session controls, and we recommend enabling them.

You are responsible for the people you invite to your workspace and for their use of the service.

5. Plans, credits, and payment

5.1 Merchant of Record

Paid plans are sold through PayPro Global Inc. (225 The East Mall, Suite 1117, Toronto, ON, M9B 0A9, Canada), acting as our authorized reseller and Merchant of Record. When you buy a paid plan, your contract of sale for that purchase is with PayPro Global, and PayPro Global's terms and conditions apply to the purchase itself. Your use of LumiaChatFlow remains governed by these Terms.

5.2 What PayPro Global handles

PayPro Global handles payment processing and collection, calculation and remittance of VAT and other applicable sales taxes, and issuing your invoice or receipt. We do not receive or store your full card number, and we never handle your payment credentials.

Prices are shown exclusive of VAT and other sales taxes. The tax applicable to your country is calculated by PayPro Global and shown before you confirm the purchase; the total you pay is the amount displayed at checkout.

5.3 Free plan

The Free plan is provided at no charge and lets you evaluate the service. We may change or withdraw the Free plan, and we may apply usage limits to it.

5.4 Subscriptions and renewal

Paid plans are subscriptions that renew automatically for successive billing periods until cancelled. You may cancel at any time; cancellation stops future renewals and your access continues until the end of the period already paid for.

5.5 Credits — no surprise charges

Plan credits are included in your subscription. You are never billed per use: when a period's credits are exhausted, the agent stops rather than generating additional charges. Credit rates per model are shown when you select a model, on the usage monitor, and on our pricing page.

5.6 Refunds

Our Refund Policy forms part of these Terms. In summary: the Free plan is the way to evaluate the service; once you have begun using a paid plan, the purchase is not refundable; and if you purchased but never used the paid service, you can request a refund. Refund requests are reviewed individually and are never automatic.

PayPro Global retains the right to issue refunds where it is legally or operationally required to do so, including fraud, chargebacks, payment disputes, and regulatory or card-scheme obligations. We therefore do not control every refund decision, and nothing in these Terms should be read as a promise that we do.

6. Acceptable use

Your use of LumiaChatFlow is subject to our Acceptable Use Policy, which forms part of these Terms. It sets out the businesses, content, and AI uses that are not permitted on the platform. Breaching it is a breach of these Terms.

7. Your content and your data

7.1 You own your content

You keep all rights in the content you bring to the platform — your website pages, uploaded files, agent configuration, and the conversations your agents have. We claim no ownership.

7.2 The licence you give us

You grant us a limited, non-exclusive licence to host, store, process, index, and transmit your content solely to provide the service to you, and to sub-processors acting on our behalf for the same purpose. That licence ends when the content is deleted.

7.3 You are responsible for what you bring

You confirm that you have the right to use the content you add, and that our processing of it at your instruction will not infringe anyone's rights or breach any law. Do not add content you are not entitled to use.

7.4 We do not train models on your data

We do not train or fine-tune AI models, and your content is never used for model training. Your content is used to answer your end users' questions through your agents, and for nothing else.

7.5 Feedback

If you send us feedback, suggestions, or feature ideas, we may use them to improve the service without restriction and without any obligation to you. This does not give us any rights in your content.

7.6 Data protection

Our Privacy Policy explains how we handle personal data. Where you use the service to process personal data of your own end users — for example visitors chatting with your embedded widget — you are the controller and we act as your processor. Our Data Processing Agreement governs that relationship and forms part of these Terms.

Our own infrastructure is in the European Union. The AI search layer is provided by Google, which does not offer a regional storage guarantee — the Privacy Policy §6 explains this in full and is the canonical statement of where data is held.

8. AI output — what you must understand

LumiaChatFlow uses large language models. Their output is probabilistic and can be wrong, incomplete, or misleading, even when grounded in your content. We do not warrant that agent responses will be accurate, complete, or fit for any purpose.

You decide where and how to deploy your agents, and you are responsible for that decision. In particular you must:

• review and configure your agents before making them public;
• not present agent output as professional advice of any kind;
• not deploy agents in the prohibited or high-risk uses listed in the AUP;
• keep the AI disclosure the widget displays intact — it tells your visitors they are interacting with an AI assistant (Art. 50(1)) — and keep the machine-readable DOM mark on agent messages (data-lumiachatflow-ai-generated, Art. 50(2)) intact; removing, hiding, obscuring, or stripping either by any means (including styling) breaches these Terms.

9. Availability and support

We work to keep the service available and reliable, but we do not offer a guaranteed uptime level with these plans. The service is provided on a commercially reasonable-efforts basis.

Support is provided through the channels shown in your dashboard. PayPro Global does not provide product support; support requests reach us.

We may carry out maintenance, and will try to schedule disruptive work outside normal business hours where practical.

9.1 Events outside our control

Neither party is liable for any failure or delay in performing its obligations caused by events beyond its reasonable control — including failure of infrastructure, connectivity, or third-party services we depend on — provided it takes reasonable steps to mitigate the effect. This does not excuse payment obligations already due.

9.2 If our payment provider changes

Paid plans are sold through PayPro Global (section 5.1). If that arrangement ends, we may move billing to another provider or bill you directly, on reasonable notice, without affecting your subscription or these Terms.

10. Suspension and termination

10.1 By you

You may stop using the service and delete your account at any time from Settings → Privacy & GDPR. Deletion is subject to a grace period during which it can be reversed, after which it is permanent.

10.2 By us

We may suspend or terminate your access, in whole or in part, if:

• you breach these Terms or the Acceptable Use Policy;
• your use puts the service, other customers, or third parties at risk;
• we are required to do so by law, by a regulator, or by our payment provider; or
• fees due for your plan are not paid, or a payment is reversed or charged back.

Where practical and lawful, we will warn you first and give you an opportunity to fix the problem. For serious breaches — unlawful use, security attacks, or the prohibited uses in the AUP — we may act immediately.

10.3 Effect

On termination your right to use the service ends. We will make your data available for export for a reasonable period where lawful and technically feasible, after which it is deleted in line with our Privacy Policy and DPA. Sections that by their nature should survive — ownership, disclaimers, liability, governing law — survive.

11. Warranties and disclaimers

We provide the service with reasonable skill and care. Beyond that, and to the maximum extent permitted by law, the service is provided "as is", without implied warranties of merchantability, fitness for a particular purpose, or non-infringement, and we do not warrant that it will be uninterrupted or error-free.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, fraud, or your mandatory consumer rights.

12. Liability

To the maximum extent permitted by law:

• neither party is liable for indirect, incidental, special, or consequential loss, or for loss of profits, revenue, business, goodwill, or data;
• our total aggregate liability arising out of or relating to these Terms and the service is limited to the total fees you paid for the service in the twelve (12) months before the event giving rise to the claim.

Nothing in this section limits your obligations to us under section 13, or your liability for breach of the Acceptable Use Policy.

13. Indemnity

You will indemnify us against claims, losses, and reasonable costs arising from your content, your use of the service in breach of these Terms or the Acceptable Use Policy, or your deployment of agents. If you are a consumer, this applies only to the extent permitted by the consumer law applicable to you.

14. Changes to these Terms

We may update these Terms. If a change is material, we will give at least 30 days' notice — by email or in the product — before it takes effect, unless a shorter period is required by law, a regulator, or our payment provider. Continuing to use the service after the change takes effect means you accept the updated Terms.

If a material change disadvantages you, you may terminate before it takes effect, and we will refund the prepaid fees for the unused remainder of your current billing period. This is an exception to the Refund Policy, which otherwise does not refund a period you have started. Because PayPro Global is the seller of record, the refund is issued through them; we initiate it, and section 5.6 applies to the mechanics.

15. Governing law and disputes

These Terms are governed by Romanian law. Disputes will be resolved by the competent courts of Ilfov County, Romania.

If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you may also bring proceedings there where the law allows.

16. General

These Terms, together with the Refund Policy, Acceptable Use Policy, Privacy Policy, and DPA, are the entire agreement between us regarding the service. If any provision is held invalid, the rest continues in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor to our business.

17. Contact

See our Imprint for contact details, or use the support channel in your dashboard.